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Passenger Behavior and Sustainability


Airports have expressed interest in the development of a tool for assessing passenger behavior in relation to supporting sustainable goods and services. Specifically by understanding customer spending habits as they relate sustainable goods and services could lead to more (or different types of) sustainable products being offered on site. This would enhance airport revenue and provide motivation for tenants and concessionaires to offer more sustainable items in the terminal.


The objective is to provide a resource to airports to understand the economic behavior of passengers in relation to sustainable goods and services offered at the airport

Sponsoring Committee:AV030, Environmental Impacts of Aviation
Date Posted:03/02/2021
Date Modified:03/10/2021
Index Terms:Passengers, Airports, Tenants, Concessions, Behavior, Consumer behavior, Sustainable development,
Cosponsoring Committees: 
Terminals and Facilities

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